FAQ

Data security is incredibly important to us. EllisDocs data is secured with Amazon Web Services (AWS).

First, check the User Guide and Video Tutorials resource pages for easy to follow instructions. You can also complete our software support request form on the User Guide page any time you need further assistance.

15+ standard forms and reports come with all subscription options except the Freemium level. Freemium includes the Lifeguard Rescue Report.

Standard Report Templates:

  • Lifeguard Rescue Report
  • Supplemental Oxygen & Related Emergency Equipment Inspection Report
  • Automated External Defibrillator (AED) Equipment Inspection Report
  • Emergency Equipment Inspection Checklist
  • VAT® Operational Manikin Drop and Live Active Guest Drill Individual Lifeguard Evaluation
  • Follow Up on Initial Drill: VAT® Operational Manikin Drop and Live Active Guest Drill Individual Lifeguard Evaluation
  • Attraction Opening Checklist
  • Attraction Closing Checklist
  • First Aid Location Checklist
  • Water Quality Log
  • Pool Closure Log
  • Lifeguard In-Service Attendance
  • EAVS Issue Log
  • Facility Visit Checklist
  • Slide Pre-Opening Checklist (coming soon)
  • Bodily Fluids Contamination log (coming soon)
  • Chemical Inventory Log (coming soon)
  • Incident Report Templates
  • Patient Care Report
  • Witness Statement
  • First Aid/Emergency Care Report
  • Internal Incident Report

Incident Report Templates:

  • Patient Care Report
  • Witness Statement
  • First Aid/Emergency Care Report
  • Internal Incident Report

Yes. All subscription levels, including Freemium, include Rescue Reports. This function will aggregate your rescues and prepare end of year forms submissions.

Yes. 15 standard forms and reports are included beginning at the Silver level, plus you can build your own custom forms at the Gold and Enterprise level.

From one to unlimited depending on which subscription level you choose.

Yes. Silver, Gold and Enterprise levels include modifiable forms. Gold and Enterprise levels also include the option to build and save your own unique form.

Yes. The EllisDocs team is available to assist in creating custom forms. Please complete our software support request form on the User Guide page.

There is a Freemium app available at no cost (includes Rescue Report) plus full feature options for seasonal and year-round facilities. Visit our Pricing page.

Yes, there is a freemium version of the app. Visit the Pricing page for details.

If you are not happy with your EllisDocs subscription, please notify us within 30 days of purchase. You may cancel your EllisDocs subscription or switch to the Freemium option up to 30 days after purchase minus a $500 set up fee. If you need help getting your dashboard set up, please visit the User Guide or Video Tutorials pages or complete our software support request form on the User Guide page for assistance.